Agent Desk — Integration

Overview

Connect Agent Desk as the case-and-problem operations provider for customer onboarding, approval, KYC, risk, phone-verification intervention, and operational incidents.

Capabilities

• Capability discovery for velaxe-case and velaxe-problem service handles

• Case create/upsert/lifecycle synchronization

• Context attach/detach and human-work item synchronization

• Problem declare/update/resolve operations

• Customer-onboarding journey synchronization from AccessGuard state

• Context-aware actions remain authorized and executed against AccessGuard state

1. 1

   Step 1

   Probe Agent Desk from the Case & Problem Work Orchestration role.

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2. 2

   Step 2

   Verify the required case, work, problem, discovery, Bridge mint, and Bridge config capabilities.

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3. 3

   Step 3

   Bind the provider connection.

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4. 4

   Step 4

   Allow the AccessGuard synchronization worker to send onboarding cases/work and operational problems.

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5. 5

   Step 5

   Use AccessGuard ContextResolver actions from the service workflow when authorized.

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Limitations

• The case/problem provider stores service-work state while AccessGuard remains authoritative for user, approval, KYC, risk, and verification state.

• Human-work synchronization is background-safe and retried through AccessGuard sync jobs.

FAQs

Pricing