Overview
Synchronize onboarding cases, approval/KYC/risk/phone-verification work, and operational problems to the configured case/problem provider.
Problem
Some identity decisions require human review while the authoritative customer state must remain in AccessGuard.
Solution
Use background sync jobs and provider capabilities to create/update service work while authorized actions update AccessGuard at the source.
How it works
AccessGuard emits onboarding and intervention state, queues sync jobs, and uses case/work/problem capabilities for the configured provider; ContextResolver exposes current state and valid source actions to the service workflow.
Who is this for
Customer Operations Team
Identity Administrator
Support/Service Operations Team
Expected outcomes
- Human review integrated into the identity lifecycle
- Source-of-truth decisions remain in AccessGuard while service work stays in the desk
Key metrics
Security impact
- Customer onboarding state, approval/KYC/risk/verification references, case/work/problem correlation and audit metadata · PII: yes
Compliance
- Provider capability validation, source provenance, retry, resource authorization, and context actions
Availability & next steps
Enterprise