Webhooks (HMAC Bridge) — Integration

Overview

Standards-based inbound/outbound webhooks with HMAC signatures for secure automation and third‑party pipelines.

Capabilities

• Outbound event webhooks: task.created, task.updated, task.completed, task.deleted, task.sla_breached

• Inbound actions: create/update/complete via signed HTTPS calls

• Replay protection with timestamped HMAC (±60s window)

• Per-endpoint secrets, IP allowlists, and retry with backoff

• Delivery logs and signature validators (examples provided)

1. 1

   Step 1

   In ActionDesk → Settings → Integrations → Webhooks, click **Add Endpoint**.

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2. 2

   Step 2

   Choose events to send and copy the shared secret.

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3. 3

   Step 3

   Verify incoming signatures using the provided sample code (Node, Python, PHP, Go).

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4. 4

   Step 4

   Optionally enable inbound actions with HMAC and IP allowlists.

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5. 5

   Step 5

   Send a test event and verify receipt with correct signature.

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Limitations

• Endpoints must respond within timeout windows; otherwise events are retried then sent to DLQ.

• Clock skew greater than ±5 minutes can cause signature validation to fail.

FAQs

Pricing