Overview
Turn support ticket outcomes into actionable tasks with owners, due dates, and SLA-aware reminders.
Problem
Agents resolve tickets but forget promised callbacks, refunds, or docs because follow‑ups live in notes or memory.
Solution
ActionDesk creates linked tasks from Agent Desk with assignee, priority, and due date. Status sync keeps ticket and task aligned.
How it works
From the ticket sidebar, click **Create Task** or trigger via FlowForge on specific resolutions. Tasks inherit context (customer, order, transcript) and post updates back to the ticket. Reminders and escalations protect SLAs.
Who is this for
Expected outcomes
- Fewer missed callbacks and promises
- Higher CSAT via reliable follow‑through
Key metrics
Follow‑ups missed
Baseline
9 % of tickets
Target
2 % of tickets
CSAT after follow‑up
Baseline
88 %
Target
94 %
Gallery
Downloads & templates
Case studies
FinHelp cuts missed callbacks by 78%
Linked tasks with reminders eliminated “forgotten” follow‑ups.
Security impact
- Ticket metadata and task comments · PII: possible (customer contact)
Compliance
- GDPR (lawful basis for customer data)
- SOC2 (change & access)