Overview
Standardize prompts for support macros, QA checklists, or coding tasks and share across teams.
Problem
Ad-hoc prompts create inconsistent outputs and hard-to-measure quality.
Solution
Snippets let teams store vetted prompts, fetch bodies on demand, and compose messages reliably.
How it works
List snippet keys, fetch bodies, and insert into messages or your UI. Pair with ratings to iterate on quality over time.
Who is this for
Support
QA
Engineering
Expected outcomes
- Consistent outputs for repeatable tasks
- Faster onboarding with shared playbooks
Key metrics
Prompt variance in outputs
Baseline
25 %
Target
5 %
Time to ramp new agents
Baseline
10 days
Target
4 days
Gallery
Downloads & templates
Case studies
Support macros improve CSAT
Shared prompts raised CSAT by 9 pts.
Consumer Apps Mid-market APAC
Security impact
- Prompt text stored as snippets · PII: none
Compliance
- SOC2
Availability & next steps
Free
Pro
Enterprise