InsightLake — Integration

Overview

Dashboards for volume, responsiveness, thread depth, engagement, and policy hits across Channels.

Capabilities

• Canned boards: Activity, Response SLAs, Moderation, Adoption

• Per-channel and per-team breakdowns with trends

• Goal tracking (e.g., “median reply < 2h”) and alerts

• CSV/JSON exports and scheduled digests

1. 1

   Step 1

   Enable **InsightLake** in **Admin → Analytics**.

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2. 2

   Step 2

   Pick the channels to include and set time windows.

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3. 3

   Step 3

   Define goals and recipients for weekly digests.

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4. 4

   Step 4

   Verify charts populate and share the board to leaders.

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Limitations

• Historic backfill may take time on large orgs; boards stream incremental data meanwhile.

FAQs

Pricing