Velaxe
Chat Core — Orchestration Engine for Sessions, Routing, Handoff & Governed AI | Velaxe

Chat Core

Build a decision pipeline: detect → enrich → decide → act

Compose detectors, enrichers, and deciders to produce safe, explainable actions.

25 min Intermediate Platform Lead, Conversation Engineer Updated Oct 3, 2025
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Overview

Compose detectors, enrichers, and deciders to produce safe, explainable actions.

Prerequisites

None.

Permissions required

bots:configure routing:write

Downloads & Templates

Sample pipeline JSON

Spec

Steps (4)

Estimated: 25 min
  1. 1

    Add detectors

    Conversation Eng 6 min Back to top

    Pipeline → Add Node → Detectors. Enable language, sentiment, and PII detection.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Attach enrichers

    Platform 8 min Back to top

    Connect KB retrieval and order lookup (Shopify) as needed; pass outputs as context.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Configure deciders

    Ops Lead 6 min Back to top

    Add rules for business hours, SLAs, VIPs; add LLM decision with tool-call allowlist.

    Tips

    —

    Validation

    • Trace displays each node output and final action.

    Success criteria

    —

  4. 4

    Replay & compare

    Conversation Eng 5 min Back to top

    Use Replay to test transcripts against the pipeline and compare latency/cost.

    Tips

    —

    Validation

    —

    Success criteria

    • p95 decision latency ≤ 2.5s with retrieval.

About this guide

Chat Core decides what happens next in any live conversation. It stitches identity across channels, maintains durable sessions, detects intent and sentiment, calls tools and knowledge bases, and chooses between automated replies or human handoff with clear SLAs. Operators get routing/skills rules, cost & safety guardrails, experiments, and an orchestration trace for explainability.

Tightly integrated with PulseGate for transport, LiveConnect for real-time inbox, Agent Desk for tickets, FlowForge for automation, Chronicle for audit-ready timelines, and InsightLake for analytics—so you can ship omnichannel support that scales safely.