Velaxe
Chat Core — Orchestration Engine for Sessions, Routing, Handoff & Governed AI | Velaxe

Chat Core

Configure Prompt Firewall, DLP redaction & moderation

Block, strip, or redact risky content; enforce allowlists for tools and models.

20 min Intermediate Security Engineer, Compliance Updated Oct 3, 2025
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Overview

Block, strip, or redact risky content; enforce allowlists for tools and models.

Prerequisites

None.

Permissions required

security:configure bots:configure

Downloads & Templates

Firewall rules YAML

Spec

Steps (3)

Estimated: 20 min
  1. 1

    Enable detectors

    Security 6 min Back to top

    Security → Guardrails: enable PII, credentials, jailbreak and toxicity detectors.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Set actions

    Security 7 min Back to top

    Choose per-signal actions: block, redact, or warn; configure redaction masks for logs.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Model & tool allowlists

    Compliance 7 min Back to top

    Permit only approved models and tools per queue/brand; cap budgets.

    Tips

    —

    Validation

    —

    Success criteria

    • Zero policy violations during smoke tests; logs show redaction.

About this guide

Chat Core decides what happens next in any live conversation. It stitches identity across channels, maintains durable sessions, detects intent and sentiment, calls tools and knowledge bases, and chooses between automated replies or human handoff with clear SLAs. Operators get routing/skills rules, cost & safety guardrails, experiments, and an orchestration trace for explainability.

Tightly integrated with PulseGate for transport, LiveConnect for real-time inbox, Agent Desk for tickets, FlowForge for automation, Chronicle for audit-ready timelines, and InsightLake for analytics—so you can ship omnichannel support that scales safely.