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Chat Core — Orchestration Engine for Sessions, Routing, Handoff & Governed AI | Velaxe

Chat Core

Enable knowledge base retrieval with citations

Connect a KB source and require citations for factual responses.

14 min Beginner Support Ops, Documentation Owner Updated Oct 3, 2025
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Overview

Connect a KB source and require citations for factual responses.

Prerequisites

None.

Permissions required

bots:configure

Downloads & Templates

KB connector config

Spec

Steps (3)

Estimated: 14 min
  1. 1

    Connect source

    Docs Owner 6 min Back to top

    Add Confluence/Notion/SharePoint connector and index spaces/pages.

    Tips

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    Validation

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    Success criteria

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  2. 2

    Require citations

    Support Ops 4 min Back to top

    In tool config, enable “must cite” with fallback to low-confidence deflection.

    Tips

    —

    Validation

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    Success criteria

    —

  3. 3

    Evaluate answers

    Platform 4 min Back to top

    Use Replay to compare responses with/without retrieval and check latency.

    Tips

    —

    Validation

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    Success criteria

    • Answers include source links; hallucinations drop to near-zero.

About this guide

Chat Core decides what happens next in any live conversation. It stitches identity across channels, maintains durable sessions, detects intent and sentiment, calls tools and knowledge bases, and chooses between automated replies or human handoff with clear SLAs. Operators get routing/skills rules, cost & safety guardrails, experiments, and an orchestration trace for explainability.

Tightly integrated with PulseGate for transport, LiveConnect for real-time inbox, Agent Desk for tickets, FlowForge for automation, Chronicle for audit-ready timelines, and InsightLake for analytics—so you can ship omnichannel support that scales safely.