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Chat Core — Orchestration Engine for Sessions, Routing, Handoff & Governed AI | Velaxe

Chat Core

Add a new bot tool using FlowForge actions

Expose a FlowForge workflow as a safe tool for LLM use with guardrails.

22 min Intermediate Conversation Engineer, Platform Lead Updated Oct 3, 2025
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Overview

Expose a FlowForge workflow as a safe tool for LLM use with guardrails.

Prerequisites

None.

Permissions required

bots:configure flows:invoke

Downloads & Templates

Tool schema example

Spec

Steps (3)

Estimated: 22 min
  1. 1

    Create flow

    Workflow Eng 8 min Back to top

    In FlowForge, build the workflow (inputs/outputs). Mark idempotent if applicable.

    Tips

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    Validation

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    Success criteria

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  2. 2

    Expose as tool

    Conversation Eng 7 min Back to top

    Bots & Tools → New Tool → Source: FlowForge. Paste contract and set allowlist policies.

    Tips

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    Validation

    • Tool dry-run passes schema and timeout thresholds.

    Success criteria

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  3. 3

    Grant to decision nodes

    Platform 7 min Back to top

    Attach tool to specific decider graphs; restrict to topics/queues.

    Tips

    —

    Validation

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    Success criteria

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About this guide

Chat Core decides what happens next in any live conversation. It stitches identity across channels, maintains durable sessions, detects intent and sentiment, calls tools and knowledge bases, and chooses between automated replies or human handoff with clear SLAs. Operators get routing/skills rules, cost & safety guardrails, experiments, and an orchestration trace for explainability.

Tightly integrated with PulseGate for transport, LiveConnect for real-time inbox, Agent Desk for tickets, FlowForge for automation, Chronicle for audit-ready timelines, and InsightLake for analytics—so you can ship omnichannel support that scales safely.