Velaxe
Chat Core — Orchestration Engine for Sessions, Routing, Handoff & Governed AI | Velaxe

Chat Core

Stream chat events to your dashboard with webhooks & SSE

Subscribe to chat.* events, verify signatures, and render realtime boards.

26 min Intermediate Backend Engineer, SRE/Ops Updated Oct 3, 2025
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Overview

Subscribe to chat.* events, verify signatures, and render realtime boards.

Prerequisites

None.

Permissions required

webhooks:manage

Downloads & Templates

Webhook verifier (Node.js)

Template

SSE client sample

Spec

Steps (3)

Estimated: 26 min
  1. 1

    Create a webhook endpoint

    Backend 8 min Back to top

    Settings → Webhooks → New. Select events: session.started, message.received, bot.reply.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Verify signatures

    Backend 8 min Back to top

    Implement HMAC-SHA256 verification with timestamp tolerance.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Subscribe via SSE

    SRE 10 min Back to top

    Use SSE to stream queue metrics into your internal dashboard.

    Tips

    —

    Validation

    —

    Success criteria

    • Dashboard reflects new messages within 1–2 seconds.

About this guide

Chat Core decides what happens next in any live conversation. It stitches identity across channels, maintains durable sessions, detects intent and sentiment, calls tools and knowledge bases, and chooses between automated replies or human handoff with clear SLAs. Operators get routing/skills rules, cost & safety guardrails, experiments, and an orchestration trace for explainability.

Tightly integrated with PulseGate for transport, LiveConnect for real-time inbox, Agent Desk for tickets, FlowForge for automation, Chronicle for audit-ready timelines, and InsightLake for analytics—so you can ship omnichannel support that scales safely.