LiveConnect (Realtime Inbox) — Integration

Overview

Agent UI for live chat. Chat Core streams sessions, handoff requests, and orchestration traces into LiveConnect for operators to accept, reply, or return to bot.

Capabilities

• SSE stream of session events & typing/read states

• Handoff accept/decline with macros & do/don’t prompts

• Orchestration Trace side panel for explainability

• Presence & collision control (one human endpoint)

• Localized templates, quick replies, and snippets

1. 1

   Step 1

   In Settings → Integrations, toggle **LiveConnect** for your workspace.

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2. 2

   Step 2

   Create queues and skills; map to brands/channels.

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3. 3

   Step 3

   Invite agents and assign queues; set business hours.

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4. 4

   Step 4

   Start a test conversation and accept the handoff in LiveConnect.

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5. 5

   Step 5

   Optionally enable “Return to bot” and set guidance notes.

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Limitations

• Concurrent assignment per session is limited to one agent endpoint.

• High-latency networks can delay typing indicators slightly.

FAQs

Pricing