Zendesk — Integration

Overview

Coexist with existing helpdesk. Auto-create/attach tickets from Chat Core handoffs and show live session status in a sidebar app.

Capabilities

• Ticket creation with requester/org mapping

• Private/public comments from chat events

• Sidebar app for live session status + deep links

• Group/priority sync with configurable mapping

1. 1

   Step 1

   Add Zendesk subdomain, email, and API token (or OAuth).

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2. 2

   Step 2

   Install the sidebar app via provided manifest.

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3. 3

   Step 3

   Map fields and default visibility for comments.

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4. 4

   Step 4

   Trigger a test handoff to verify ticket creation.

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Limitations

• Macros/triggers in Zendesk can conflict with Chat Core mapping; align rules.

FAQs

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