Overview
Trigger PCI-safe payment intents and refunds with webhook-driven orchestration.
Problem
Agents share risky links or move customers out of chat to complete payments or refunds, increasing drop-off and exposure.
Solution
Chat Core invokes PayStream to create payment/refund intents, sends secure links or 3DS flows, and waits for signed webhooks to continue the conversation.
How it works
Authorize only tokens in transcripts; redact PAN/PII automatically; attach payment outcomes to the session timeline and proceed with the next step (e.g., confirmation).
Who is this for
Billing & Support
Commerce Operations
Expected outcomes
- Higher completion rate for payments
- Auditable, PCI-safe processes
Key metrics
Payment completion rate
Baseline
62 %
Target
85 %
Refund handling time
Baseline
30 minutes
Target
8 minutes
Gallery
Downloads & templates
Case studies
Fitness subscription closes in-chat upgrades
Upgrade completions rose 28% with in-chat payments.
Subscription Mid-market APAC
Security impact
- Payment tokens, non-sensitive outcomes; no PAN stored · PII: minimal
Compliance
- PCI-DSS scope reduction (tokenized)
- SOC2 (audit trails)
Availability & next steps
Business
Enterprise