Velaxe
Chronicle — Timeline Core for 360° Activity Streams | Velaxe

Chronicle

Investigate an incident with filters & pins

Reconstruct the sequence of events across channels and apps.

12 min Beginner SRE/Ops, Support Lead Updated Aug 2, 2025
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Overview

Reconstruct the sequence of events across channels and apps.

Prerequisites

None.

Permissions required

timeline:view

Steps (3)

Estimated: 12 min
  1. 1

    Scope by time & channel

    Ops 4 min Back to top

    Filter to the incident window; include FlowForge, Voice, Email, and Payments.

    Tips

    —

    Validation

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    Success criteria

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  2. 2

    Pin pivotal events

    Ops 4 min Back to top

    Pin the first error, escalation, and resolution notes to anchor the story.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Export annotated timeline

    Ops 4 min Back to top

    Export PDF for the post-incident review; include checksums.

    Tips

    —

    Validation

    —

    Success criteria

    • Stakeholders can follow the sequence without accessing tools.

About this guide

Chronicle unifies interaction history across your workspace into a single, filterable timeline. See emails, chats, calls, ticket updates, tasks, files, and payment events side-by-side with workflow breadcrumbs. Use fast search and saved filters to find exactly what changed, when, and why. AI summarizes recent activity into crisp bullets so agents and managers get up to speed instantly.

Chronicle ingests from Velaxe apps (Agent Desk, LiveConnect, PulseGate, VoiceLink, ActionDesk, PayStream, SecureStore, FlowForge) and select external systems (email, meetings, CRM, ticketing). Data is normalized and retained per policy with RBAC, redaction, and audit logs.

Pin pivotal moments, compare subject timelines, export scoped views, and open linked items in their source apps—all from the same pane.