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Chronicle — Timeline Core for 360° Activity Streams | Velaxe

Chronicle

Show call recordings & transcripts on timelines

Attach VoiceLink/Zoom recordings via SecureStore and auto-summarize.

16 min Beginner Support Lead, Sales Ops Updated Aug 2, 2025
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Overview

Attach VoiceLink/Zoom recordings via SecureStore and auto-summarize.

Prerequisites

None.

Permissions required

connections:write timeline:ingest

Steps (3)

Estimated: 16 min
  1. 1

    Connect VoiceLink/Zoom

    Admin 6 min Back to top

    Settings → Chronicle → **Voice**/**Meetings**. Authorize and select queues/channels.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Store recordings in SecureStore

    Admin 5 min Back to top

    Enable “Store via SecureStore” to get virus‑scanned, signed links on Activities.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Auto‑summarize transcripts

    Supervisor 5 min Back to top

    Toggle **Auto‑summary** on new recordings; summaries post as Notes in the timeline.

    Tips

    —

    Validation

    —

    Success criteria

    • Call cards show playable snippet and bullet summary.

About this guide

Chronicle unifies interaction history across your workspace into a single, filterable timeline. See emails, chats, calls, ticket updates, tasks, files, and payment events side-by-side with workflow breadcrumbs. Use fast search and saved filters to find exactly what changed, when, and why. AI summarizes recent activity into crisp bullets so agents and managers get up to speed instantly.

Chronicle ingests from Velaxe apps (Agent Desk, LiveConnect, PulseGate, VoiceLink, ActionDesk, PayStream, SecureStore, FlowForge) and select external systems (email, meetings, CRM, ticketing). Data is normalized and retained per policy with RBAC, redaction, and audit logs.

Pin pivotal moments, compare subject timelines, export scoped views, and open linked items in their source apps—all from the same pane.