Overview
Post your app events to Chronicle and see them on timelines with rich context.
Prerequisites
None.
Permissions required
Downloads & Templates
Steps (3)
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1
Create a webhook endpoint
Settings → Chronicle → Ingestion → **Create endpoint**. Copy URL and secret.
Tips
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Validation
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Success criteria
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2
Post a test event
Send an `activity.created` JSON payload with idempotency key and HMAC signature.
Tips
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Validation
- Endpoint returns 2xx; event appears on the subject timeline.
Success criteria
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3
Map identities & enrich
Enable identity mapping rules and add context packs (e.g., plan, order id) for faster renders.
Tips
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Validation
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Success criteria
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About this guide
Chronicle unifies interaction history across your workspace into a single, filterable timeline. See emails, chats, calls, ticket updates, tasks, files, and payment events side-by-side with workflow breadcrumbs. Use fast search and saved filters to find exactly what changed, when, and why. AI summarizes recent activity into crisp bullets so agents and managers get up to speed instantly.
Chronicle ingests from Velaxe apps (Agent Desk, LiveConnect, PulseGate, VoiceLink, ActionDesk, PayStream, SecureStore, FlowForge) and select external systems (email, meetings, CRM, ticketing). Data is normalized and retained per policy with RBAC, redaction, and audit logs.
Pin pivotal moments, compare subject timelines, export scoped views, and open linked items in their source apps—all from the same pane.