Slack — Integration

Overview

Bring key Slack messages, mentions, and linked threads into Chronicle timelines. Search and preview messages, and jump back to Slack with deep links.

Capabilities

• Channel/DM mention capture with message excerpts

• Thread linkage and unfurls to subject timelines

• Granular channel selection & noise controls

• User DMs to agents for follow-ups and digests

• Enterprise Grid support for multiple workspaces

1. 1

   Step 1

   Click **Connect Slack Workspace** and approve scopes.

   Back to top
2. 2

   Step 2

   Pick channels to ingest or enable mention-only mode.

   Back to top
3. 3

   Step 3

   Optionally map message keywords or emojis to tags.

   Back to top
4. 4

   Step 4

   Send a test message mentioning a tracked Contact; verify it appears in the timeline.

   Back to top

Limitations

• Slack free plans limit message history and search.

• Private channels require explicit install into those channels.

FAQs

Pricing