Overview
Give storefront and ticketing users the same Chronicle context without switching apps.
Problem
Store or help desk agents lack cross‑channel history inside their native consoles.
Solution
Chronicle provides an embeddable sidebar that renders the subject’s timeline with actions and deep links.
How it works
Install the app, authorize access, and open the sidebar on customer/order/ticket views. Actions write back to Chronicle and the host tool.
Who is this for
Storefront Owner
Help Desk Agent
Expected outcomes
- Less context switching and faster responses
- Consistent actions across tools
Key metrics
Tab switches per case
Baseline
12 count
Target
3 count
First response time
Baseline
45 minutes
Target
20 minutes
Gallery
Downloads & templates
Case studies
D2C brand unifies support views
Agents now act with shared context inside Zendesk.
D2C Retail SMB EU
Security impact
- Contextual event metadata in host iframe · PII: yes (customer contact)
Compliance
- SOC2 (data in transit, embedding)
Availability & next steps
Free
Pro
Business
Enterprise