VoiceLink — Integration

Overview

Power Velaxe Huddles with low-latency WebRTC, optional PSTN dial-in/out, recordings, and transcripts. Region pinning and QoS metrics included.

Capabilities

• One-click Huddles with audio/video/screenshare

• PSTN dial-in/out via SIP or provider tokens

• Recording + transcript (opt-in) saved to File-Vault/SecureStore

• Region pinning and media routing for compliance

• QoS telemetry (latency, jitter, packet loss) surfaced in InsightLake

• Consent gates and redaction for PII/PCI in transcripts

1. 1

   Step 1

   In Velaxe, open Settings → Connections → **VoiceLink** and click Connect.

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2. 2

   Step 2

   Choose media regions and enable PSTN (enter SIP or carrier credentials if required).

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3. 3

   Step 3

   Set defaults for recording/transcripts and select retention policies.

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4. 4

   Step 4

   Optionally customize dial-in numbers and caller ID.

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5. 5

   Step 5

   Save and start a test Huddle from any DM to validate audio/video and dial-in.

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Limitations

• Carrier/PSTN availability varies by country; emergency calling is not supported.

• Recording/transcript features require consent per workspace policy.

• Network firewalls may require TURN allowlisting for screenshare.

FAQs

Pricing