Overview
Define retention windows, enable transcript redaction, and export on request.
Problem
Unbounded chat history and recordings create compliance and discovery risk.
Solution
Workspace-level retention and redaction policies govern DM messages, recordings, and transcripts with legal hold overrides.
How it works
Set message and recording lifetimes, region pinning, and transcript PII masking. Exports include integrity hashes and operator data for audits.
Who is this for
Admins
Security & Compliance
Legal
Expected outcomes
- Lower data retention risk
- Faster DSAR/audit response
Key metrics
Aged data beyond policy
Baseline
12 %
Target
0 %
DSAR response time
Baseline
10 days
Target
3 days
Gallery
Downloads & templates
Security impact
- Messages, transcripts, recordings · PII: PII may be present; redaction masks sensitive tokens
Compliance
- GDPR/CCPA
- SOC2
Availability & next steps
Enterprise