Overview
Use EngagementHub analytics sessions, events, aggregate totals, performance views and attribution records to review engagement.
Prerequisites
- Analytics permission
- Engagement activity recorded by customer-facing or internal applications
Permissions required
Steps (6)
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1
Open Analytics and choose the reporting period
Open Analytics and choose the reporting period.
Tips
Validation
Success criteria
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2
Review content views, clicks, conversions and content leaderboard data
Review content views, clicks, conversions and content leaderboard data.
Tips
Validation
Success criteria
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3
Inspect campaign goals, impressions, unique viewers, clicks and conversion totals
Inspect campaign goals, impressions, unique viewers, clicks and conversion totals.
Tips
Validation
Success criteria
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4
Review event registration/attendance metrics and promotion claim metrics
Review event registration/attendance metrics and promotion claim metrics.
Tips
Validation
Success criteria
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5
Use attribution events and channel totals to connect engagement activity to campaign outcomes
Use attribution events and channel totals to connect engagement activity to campaign outcomes.
Tips
Validation
Success criteria
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6
Review attribution events and channel totals alongside aggregate performance
Review attribution events and channel totals alongside aggregate performance to trace engagement outcomes.
Tips
Validation
Success criteria
- Raw events and aggregate performance records provide traceable engagement reporting.
About this guide
EngagementHub gives workspace teams one governed system for news, announcements, events, promotions and coordinated campaigns. Content shares a common publishing model for titles, summaries, bodies, categories, tags, calls to action, media references, attachments, visibility, placements, related records, versions and publication state.
Editorial work moves through configurable review and approval steps before immediate or scheduled publication. The publication engine maintains schedules, expiry, feed indexing and per-viewer feed state. Events add occurrences, registration windows, capacity, waitlists, attendance, reminders and feedback. Promotions add codes, claims and claim lifecycle records. Campaigns add goals, channels, assets, stages, runs and measurable outcomes.
Audience targeting is provider-driven. EngagementHub discovers applications that advertise the audience-provider contract, loads catalogues and categories, establishes least-privilege provider access, and freezes returned members into reproducible snapshots. Secure media is delegated to the configured file-storage provider, while queued communication requests are handed to the configured notification-routing provider.
For application interoperability, EngagementHub exposes a canonical capability runtime across Handler, RCP and Bridge v2, implements the eight-operation ContextResolver contract, publishes domain events through the platform EventBus, consumes trusted project-reference and email-delivery events, and supports signed outbound webhooks with retries and delivery logs.