Notification Routing Provider — Integration

Overview

Hand queued EngagementHub communications to the configured workspace provider that resolves customer preferences and dispatches supported channels.

Capabilities

• Requires notification.dispatch from the selected provider

• Uses Platform RCP for trusted same-workspace handoff

• Queues communication requests and channel records before dispatch

• Records attempts, provider references and delivery outcomes

• Maintains correlation and idempotency metadata across retries

1. 1

   Step 1

   Open Integrations and choose Notification routing & customer preferences.

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2. 2

   Step 2

   Select a compatible workspace application.

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3. 3

   Step 3

   Inspect notification.dispatch capability.

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4. 4

   Step 4

   Connect the provider to the notification-routing role.

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5. 5

   Step 5

   Create or publish content that produces a communication request.

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6. 6

   Step 6

   Monitor the communication outbox and delivery outcomes.

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Limitations

• The configured provider controls channel support and customer preference resolution.

• EngagementHub hands off queued communication work after its own publication and campaign rules are satisfied.

• Provider calls remain workspace-scoped through trusted platform transport.

FAQs

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