Overview
Operate promotion content, codes, customer claim creation/cancellation, claim status history and conversion analytics.
Problem
Promotional content needs an operational claim record instead of ending at a banner click.
Solution
EngagementHub connects governed promotion publishing with first-class claim and claim-event records.
How it works
Teams create promotion content, configure offer and timing details, add codes where required, publish to selected placements, and expose authorized claim list, create and cancel operations to customer-facing applications. Claim status and event history feed promotion analytics.
Who is this for
Marketing teams
Commercial operations
Customer experience teams
Expected outcomes
- Promotion content and claim operations remain connected
- Claim status changes are recorded as operational events
- Promotion analytics include customer claim activity and conversion totals
Key metrics
Claims linked to promotion content
0 %
100 %
Claim lifecycle changes represented in claim events
0 %
100 %
Promotion analytics tied to claim activity
0 %
100 %
Gallery
Security impact
- Promotion content, code, claim, claimant, lifecycle and analytics records · PII: Claimant subject identifiers can be stored with promotion claims
Compliance
- Workspace-scoped application permissions and trusted execution context
- Operation/resource authorization for application calls
- Auditable workflow, queue, event or interaction records for this use case
Availability & next steps
Growth
Business
Enterprise