Overview
Publish a prioritized announcement with controlled visibility, placement, acknowledgement and expiry.
Problem
Important notices require exact timing and controlled customer visibility.
Solution
EngagementHub combines announcement details with the governed content, placement and publication engines.
How it works
A communications team creates an announcement, selects visibility and placements, configures acknowledgement/dismissal behavior, routes it through approval, and publishes immediately or on schedule. Feed interactions record customer read, dismissal or acknowledgement state where used.
Who is this for
Communications teams
Operations teams
Customer experience teams
Expected outcomes
- Controlled announcement visibility
- Scheduled publication and expiry
- Per-viewer feed interaction state
Key metrics
Active announcements inside publication window
0 %
100 %
Feed interactions recorded with item identity
0 %
100 %
Expired scheduled announcements reconciled
0 %
100 %
Gallery
Security impact
- Announcement content, placement state, viewer interaction state and publication events · PII: Viewer subject identifiers can be stored in feed interaction state
Compliance
- Workspace-scoped application permissions and trusted execution context
- Operation/resource authorization for application calls
- Auditable workflow, queue, event or interaction records for this use case
Availability & next steps
Business
Enterprise