Velaxe
FlowForge — Workflow Engine & Automation Studio for Velaxe | Triggers • Logic • Actions

FlowForge

Recipe: Missed call → ticket + SMS + callback

Create tickets for missed calls, notify customers, and schedule callbacks.

13 min Beginner Support Lead, Contact Center Ops Updated Sep 19, 2025
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Overview

Create tickets for missed calls, notify customers, and schedule callbacks.

Prerequisites

  • VoiceLink and PulseGate connected

Permissions required

flows:write tickets:write

Steps (3)

Estimated: 13 min
  1. 1

    Trigger on missed call

    Ops 3 min Back to top

    Add **VoiceLink → Missed Call** trigger.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Create ticket and schedule callback

    Support Lead 5 min Back to top

    Add **Agent Desk → Create Ticket** and **VoiceLink → Schedule Callback**.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Send SMS apology with link

    Ops 5 min Back to top

    Add **PulseGate → Send SMS** with ticket link and callback window.

    Tips

    —

    Validation

    —

    Success criteria

    • Customer receives SMS and callback is scheduled automatically.

About this guide

FlowForge is a no-code/low-code automation studio for the entire Velaxe workspace. Start from events like new tickets, chat handoffs, missed calls, payment failures, file uploads, cron schedules, or signed webhooks. Add conditions, transforms, and iterators, then run actions across Agent Desk, LiveConnect, PulseGate, VoiceLink, Chronicle, ActionDesk, PayStream, SecureStore, InsightLake, ProductCatalog, and popular third‑party apps.

Designed for reliability and safety, FlowForge ships with idempotent execution, retries with backoff, rate limits, approvals for sensitive steps, environments (Dev/Staging/Prod), rollouts, and detailed run logs. Metrics are exposed via Prometheus so SREs can set SLOs and alerts.