Overview
Use HomeBridge notification policies, plans, outbox, tasks, escalations, and case/work synchronization to turn domain changes into operational action.
Prerequisites
Permissions required
Steps (4)
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1
Review notification policy and plan state
Use Notification Policies, Plans, and Outbox to review scheduled and queued customer communication across supported channels.
Tips
Validation
Success criteria
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2
Use tasks for internal deadlines
Create or review HomeBridge tasks and task assignment policy state used by operational workflows.
Tips
Validation
Success criteria
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3
Verify case/work synchronization
Check that reservation, allocation, proof, clarification, assignment, or finance changes queue the appropriate case/work synchronization for the configured Handler app.
Tips
Validation
- Confirm the expected HomeBridge state is visible and authorized before continuing.
Success criteria
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4
Monitor automation
Confirm the outbox dispatcher, task-deadline sweep, workflow escalation, clarification reminders, and Agent Desk journey sync workers are processing operational work.
Tips
Validation
Success criteria
- The HomeBridge record, related context, and downstream automation reflect the completed step.
About this guide
HomeBridge is the customer-property journey engine for real-estate operations. It connects customer identity, project context, property inventory, finance, documents, communications, human work, and customer-facing read models around one governed commercial lifecycle.
Teams can manage project and unit enquiries, brochure/callback/consultation requests, interest follow-up and qualification, waitlists, reservations, eligibility state, commitment-fee requirements, temporary holds, allocation preferences and decisions, assigned properties, ownership and occupancy state, property accounts, payment plans and schedule items, proof submissions, clarification requests, payment confirmations, documents and versions, tasks, timelines, analytics, reports, exports, and operational next actions from one application.
HomeBridge plans communication through In-App, Email, SMS, WhatsApp, Voice and Push channel concepts and dispatches through the configured notification provider. It integrates with workspace-selected providers for identity and profiles, projects and updates, property catalog data, payment processing, file storage, and notification delivery, and also supports case/problem synchronization, audience-provider workflows, EventEnvelope-based domain events, trusted RCP and Handler operations, Bridge v2 connections, and ContextResolver actions.