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Knowledge Base / FAQ — Multi-locale Articles, Attachments & AI Search | Velaxe

Knowledge Base / FAQ

Attach screenshots, videos, and PDFs to articles

Upload assets with alt text, then insert them where they add clarity.

10 min Beginner Docs Writer Updated Jul 30, 2025
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Attachments panel
Per-article attachments

Overview

Upload assets with alt text, then insert them where they add clarity.

Prerequisites

None.

Permissions required

kb.manage

Downloads & Templates

Alt-text checklist

Spec

Steps (3)

Estimated: 10 min
  1. 1

    Upload assets

    Docs Writer 4 min Back to top

    From the editor, open **Attachments** → Upload image/video/PDF. Provide descriptive alt text.

    Tips

    —

    Validation

    —

    Success criteria

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  2. 2

    Insert into answer

    Docs Writer 3 min Back to top

    Use the insert button to drop Markdown/HTML for the asset into the answer.

    Tips

    —

    Validation

    • Images render at readable size; videos playable.

    Success criteria

    —

  3. 3

    Preview and publish

    Docs Writer 3 min Back to top

    Verify captions/alt text, then publish or update the article.

    Tips

    —

    Validation

    —

    Success criteria

    —

About this guide

Knowledge Base / FAQ is an enterprise-grade knowledge system for teams to author rich articles, attach images/videos/files, tag them for easy discovery, and localize content by locale. Users get instant answers via hybrid search: classic full-text (FTS) plus semantic vector retrieval with embeddings.

Editors benefit from autosave, clean Markdown/HTML authoring, tag chips, and attachment management. Ops can choose the embedding model and enable a nightly drift job that re-embeds older content as models improve—keeping search results fresh and accurate.

The app is workspace-native, so your data lives with your workspace, behind Velaxe RBAC and audit logs.