Velaxe
Knowledge Base / FAQ — Multi-locale Articles, Attachments & AI Search | Velaxe

Knowledge Base / FAQ

Bulk import/export articles safely

Use CSV/JSON bundles to migrate content in and out.

16 min Intermediate Ops, Docs Writer Updated Jul 30, 2025
View App All Guides

Overview

Use CSV/JSON bundles to migrate content in and out.

Prerequisites

None.

Permissions required

kb.manage

Downloads & Templates

Import CSV template

Template

JSON bundle schema

Spec

Steps (3)

Estimated: 16 min
  1. 1

    Export a sample

    Docs Writer 5 min Back to top

    Export a few articles to learn the expected shape and fields.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Prepare data

    Docs Writer 6 min Back to top

    Fill the CSV or JSON bundle. Include locale and tags_csv columns.

    Tips

    —

    Validation

    • No empty questions and answers ≥ 120 chars for core articles.

    Success criteria

    —

  3. 3

    Import as drafts

    Ops 5 min Back to top

    Run the importer; fix validation errors; then publish in batches.

    Tips

    —

    Validation

    —

    Success criteria

    —

About this guide

Knowledge Base / FAQ is an enterprise-grade knowledge system for teams to author rich articles, attach images/videos/files, tag them for easy discovery, and localize content by locale. Users get instant answers via hybrid search: classic full-text (FTS) plus semantic vector retrieval with embeddings.

Editors benefit from autosave, clean Markdown/HTML authoring, tag chips, and attachment management. Ops can choose the embedding model and enable a nightly drift job that re-embeds older content as models improve—keeping search results fresh and accurate.

The app is workspace-native, so your data lives with your workspace, behind Velaxe RBAC and audit logs.