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Knowledge Base / FAQ — Multi-locale Articles, Attachments & AI Search | Velaxe

Knowledge Base / FAQ

Publish a public Help Center with locale routing

Enable public mode, choose locales, and embed the search widget.

22 min Intermediate Support Lead, Web Admin Updated Jul 30, 2025
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Overview

Enable public mode, choose locales, and embed the search widget.

Prerequisites

None.

Permissions required

kb.manage

Downloads & Templates

Embed widget snippet

Spec

Steps (3)

Estimated: 22 min
  1. 1

    Enable public mode

    Support Lead 5 min Back to top

    Settings → Help Center → toggle **Public** and pick locales to expose.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Customize branding

    Web Admin 7 min Back to top

    Upload logo, set colors, and add contact links.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Embed the search widget

    Web Admin 10 min Back to top

    Paste the widget snippet on your site. Verify locale routing and results.

    Tips

    —

    Validation

    —

    Success criteria

    • Widget returns relevant results in under 300ms P95.

About this guide

Knowledge Base / FAQ is an enterprise-grade knowledge system for teams to author rich articles, attach images/videos/files, tag them for easy discovery, and localize content by locale. Users get instant answers via hybrid search: classic full-text (FTS) plus semantic vector retrieval with embeddings.

Editors benefit from autosave, clean Markdown/HTML authoring, tag chips, and attachment management. Ops can choose the embedding model and enable a nightly drift job that re-embeds older content as models improve—keeping search results fresh and accurate.

The app is workspace-native, so your data lives with your workspace, behind Velaxe RBAC and audit logs.