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Knowledge Base / FAQ

Design a useful tag taxonomy for fast discovery

Create tags, normalize naming, and attach them consistently.

15 min Beginner Docs Writer, Support Lead Updated Jul 30, 2025
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Tag library view
Tag library with counts

Overview

Create tags, normalize naming, and attach them consistently.

Prerequisites

  • At least a few published articles

Permissions required

kb.manage

Steps (3)

Estimated: 15 min
  1. 1

    Create seed tags

    Support Lead 4 min Back to top

    Go to Tags → **New**. Add product-area, feature, and audience tags (e.g., “billing”, “api”, “admin”).

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Normalize names

    Docs Writer 3 min Back to top

    Adopt lowercase-dash style (e.g., “account-recovery”). Merge duplicates.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Attach tags to articles

    Docs Writer 6 min Back to top

    Open each article → add 2–5 tags that reflect problem area and feature.

    Tips

    —

    Validation

    • No article has more than 7 tags; duplicates eliminated.

    Success criteria

    • Search results cluster by tag facets in the UI.

About this guide

Knowledge Base / FAQ is an enterprise-grade knowledge system for teams to author rich articles, attach images/videos/files, tag them for easy discovery, and localize content by locale. Users get instant answers via hybrid search: classic full-text (FTS) plus semantic vector retrieval with embeddings.

Editors benefit from autosave, clean Markdown/HTML authoring, tag chips, and attachment management. Ops can choose the embedding model and enable a nightly drift job that re-embeds older content as models improve—keeping search results fresh and accurate.

The app is workspace-native, so your data lives with your workspace, behind Velaxe RBAC and audit logs.