Intercom — Integration

Overview

Suggest KB articles inside Intercom Messenger, link replies to articles, and promote updates to proactive messages.

Capabilities

• In-messenger article search with locale awareness

• One-click insert of article snippets into replies

• Proactive message: highlight new/updated articles

• Draft-from-conversation flow with prefilled content

1. 1

   Step 1

   Create an Intercom access token and copy your app ID.

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2. 2

   Step 2

   In Velaxe, add credentials and choose default workspace.

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3. 3

   Step 3

   Enable messenger search and test with a sample query.

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4. 4

   Step 4

   Configure proactive campaigns for “article updated” events.

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Limitations

• Messenger UI customizations may limit preview richness.

• High-volume syncs are queued to respect Intercom limits.

FAQs

Pricing