Velaxe
LiveConnect — Omnichannel Inbox for Web Chat, Social DMs, SMS/WhatsApp & Email | Velaxe

LiveConnect

Connect WhatsApp, SMS, Instagram DM, Facebook Messenger & more

Authenticate connectors in PulseGate, verify webhooks, and run a live test to the unified inbox.

20 min Beginner Workspace Admin, Support Ops Updated Sep 1, 2025
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Overview

Authenticate connectors in PulseGate, verify webhooks, and run a live test to the unified inbox.

Prerequisites

  • Admin rights to Velaxe Settings
  • Channel business accounts (Meta, WhatsApp Business, Twilio, etc.)

Permissions required

channels:connect routing:configure

Steps (4)

Estimated: 20 min
  1. 1

    Open PulseGate connectors

    Admin 4 min Back to top

    Go to Settings → Integrations → PulseGate. Click **Add Connector** and choose a channel (e.g., WhatsApp, SMS, Instagram DM).

    Tips

    —

    Validation

    • Connector wizard opens with required scopes listed.

    Success criteria

    —

  2. 2

    Authenticate & subscribe webhooks

    Admin 8 min Back to top

    Complete OAuth/API key steps. PulseGate auto-registers webhooks and verifies the callback signature.

    Tips

    • Keep a dedicated integration user per channel for audit clarity.

    Validation

    • Status shows **Connected** with green checkmarks.

    Success criteria

    —

  3. 3

    Route to a test queue

    Support Ops 4 min Back to top

    Create a **Sandbox** queue in LiveConnect and map the new connector to it under Routing → Channels.

    Tips

    —

    Validation

    —

    Success criteria

    —

  4. 4

    Send a live test message

    Support Ops 4 min Back to top

    From the native channel client, send a message; verify it lands in the LiveConnect unified queue.

    Tips

    —

    Validation

    —

    Success criteria

    • Message appears with correct channel icon and SLA clock started.

About this guide

LiveConnect brings every customer conversation into one queue—web chat, Instagram/Facebook DMs, WhatsApp/SMS, Telegram, and email handoff—so teams never miss a moment. Agents work faster with AI reply drafts, KB suggestions, and one-click ticket creation in Agent Desk. Supervisors manage skills routing, concurrency, SLAs, and wallboards. All messages, files, and actions are logged to Chronicle; attachments are virus-scanned via SecureStore. Built on Chat Core orchestration for reliable routing, triage, and guardrails.