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LiveConnect

Collect payments in chat with PayStream

Create PCI-safe payment links, track status via webhooks, and auto-tag/resolve on success.

15 min Beginner Billing Ops, Support Ops Updated Sep 1, 2025
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Overview

Create PCI-safe payment links, track status via webhooks, and auto-tag/resolve on success.

Prerequisites

None.

Permissions required

payments:create tickets:write

Steps (3)

Estimated: 15 min
  1. 1

    Enable PayStream

    Billing Ops 5 min Back to top

    Settings → Payments → Connect a processor (Stripe/Adyen).

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Send payment link

    Agent 5 min Back to top

    From the composer, add a **Payment request** with amount & memo. The link opens a hosted checkout.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Track status & close

    System 5 min Back to top

    Webhooks update the session; on success, auto-tag/resolve or trigger refunds via macros.

    Tips

    —

    Validation

    —

    Success criteria

    • Payment success reflected in chat within seconds; PII redacted.

About this guide

LiveConnect brings every customer conversation into one queue—web chat, Instagram/Facebook DMs, WhatsApp/SMS, Telegram, and email handoff—so teams never miss a moment. Agents work faster with AI reply drafts, KB suggestions, and one-click ticket creation in Agent Desk. Supervisors manage skills routing, concurrency, SLAs, and wallboards. All messages, files, and actions are logged to Chronicle; attachments are virus-scanned via SecureStore. Built on Chat Core orchestration for reliable routing, triage, and guardrails.