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LiveConnect — Omnichannel Inbox for Web Chat, Social DMs, SMS/WhatsApp & Email | Velaxe

LiveConnect

Install & brand the LiveConnect Web Chat widget

Embed the snippet, customize theme & pre-chat form, and verify presence & typing indicators.

15 min Beginner Frontend Engineer, Marketing Ops Updated Sep 1, 2025
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Overview

Embed the snippet, customize theme & pre-chat form, and verify presence & typing indicators.

Prerequisites

None.

Permissions required

widget:install branding:write

Downloads & Templates

chat-snippet.html

Template

Steps (3)

Estimated: 15 min
  1. 1

    Copy the embed snippet

    Frontend 3 min Back to top

    Settings → Channels → Web Chat → **Install**. Copy the script tag into your site layout before </body>.

    Tips

    —

    Validation

    • Widget launcher appears on your site.

    Success criteria

    —

  2. 2

    Branding & localization

    Marketing Ops 6 min Back to top

    Set theme colors, logo, and language fallbacks. Configure pre-chat fields (name, email, order #).

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Verify real-time UX

    Support Ops 6 min Back to top

    Open a session and check typing, presence, and read receipts in the agent view.

    Tips

    —

    Validation

    —

    Success criteria

    • Agents see presence/typing; files upload via SecureStore successfully.

About this guide

LiveConnect brings every customer conversation into one queue—web chat, Instagram/Facebook DMs, WhatsApp/SMS, Telegram, and email handoff—so teams never miss a moment. Agents work faster with AI reply drafts, KB suggestions, and one-click ticket creation in Agent Desk. Supervisors manage skills routing, concurrency, SLAs, and wallboards. All messages, files, and actions are logged to Chronicle; attachments are virus-scanned via SecureStore. Built on Chat Core orchestration for reliable routing, triage, and guardrails.