Agent Desk — Integration

Overview

Create/link tickets from LiveConnect sessions with two-way status/priority sync and SLA management.

Capabilities

• One-click create/link ticket from any session

• Auto-attach chat transcript, files, and AI summary

• Two-way sync of status, priority, assignee, and tags

• SLA clocks shared between LiveConnect and Desk

1. 1

   Step 1

   In LiveConnect → Integrations, click **Connect Agent Desk** and authorize workspace access.

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2. 2

   Step 2

   Choose default project/queue mapping and SLA policies.

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3. 3

   Step 3

   Enable auto-create on specific intents (optional).

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4. 4

   Step 4

   Open a session and click **Create Ticket** to validate the link.

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Limitations

• Ticket field visibility depends on Desk configuration and roles.

FAQs

Pricing