Facebook Messenger — Integration

Overview

Bring Page inbox messages into LiveConnect with quick replies, persistent menus, and SLA-aware routing.

Capabilities

• Inbound/outbound messages with delivery indicators

• Quick replies, buttons, and persistent menu support

• Brand/Page level routing and CSAT collection links

1. 1

   Step 1

   In PulseGate, connect your Facebook Page and grant messaging permissions.

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2. 2

   Step 2

   In LiveConnect, add **Messenger** and select the PulseGate connector.

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3. 3

   Step 3

   Configure business hours and after-hours autoresponder.

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4. 4

   Step 4

   Test with a Page message and confirm SLA timers in the session header.

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Limitations

• Some interactive templates vary by region and Page category.

FAQs

Pricing