Google Business Messages — Integration

Overview

Capture customer conversations directly from Google Search/Maps and handle them in LiveConnect with routing and SLAs.

Capabilities

• Entry from Search/Maps with location context

• Rich cards and suggested replies

• Business hours and response time badges

1. 1

   Step 1

   Enroll with Google Business Messages and verify brand/locations.

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2. 2

   Step 2

   Configure the partner/agent in PulseGate with webhook endpoints.

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3. 3

   Step 3

   In LiveConnect, add **Google Business Messages** and select locations to route.

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4. 4

   Step 4

   Test an entry from Maps and confirm assignment and SLA timers.

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Limitations

• Regional rollout and feature availability vary by country.

FAQs

Pricing