Instagram Direct — Integration

Overview

Handle Instagram DMs in LiveConnect with rich media, story replies, and quick-reply buttons via Meta API through PulseGate.

Capabilities

• Inbound/outbound messages, mentions, and story reply threads

• Rich media (images, video, stickers) handled via SecureStore

• Quick replies and CTA buttons where supported

• Routing by brand/handle; per-handle analytics in InsightLake

1. 1

   Step 1

   Connect your Instagram Business Account to a Facebook Page and ensure API access.

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2. 2

   Step 2

   In PulseGate, add the Meta app connection and select the Page/IG handle.

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3. 3

   Step 3

   In LiveConnect → Channels, add **Instagram Direct** and pick the PulseGate source.

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4. 4

   Step 4

   Set queues/skills and canned replies/macros for social.

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5. 5

   Step 5

   Send a test DM from IG and verify it appears in the unified queue.

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Limitations

• Some interactive features are limited by IG API scope and handle eligibility.

• Rate limits apply during large campaigns; messages are queued.

FAQs

Pricing