WhatsApp Business — Integration

Overview

Connect WhatsApp Business through PulseGate to receive/send messages, manage templates, and keep SLAs with delivery/read receipts in LiveConnect.

Capabilities

• Two-way messaging with delivery/read receipts and typing indicators

• Template management (HSM) with locale variants and approvals

• Opt-in/opt-out capture and quiet-hours enforcement

• Media support (images, docs, voice notes) via SecureStore

• Routing by skills/language with SLA timers and surge controls

• Conversation window tracking and auto-fallback to SMS (optional)

1. 1

   Step 1

   In PulseGate, add a WhatsApp Business account or WABA number and complete Meta Business verification.

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2. 2

   Step 2

   Grant webhook permissions and paste the Verify Token back into PulseGate.

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3. 3

   Step 3

   In LiveConnect → Settings → Channels, click **Add WhatsApp** and select your PulseGate connector.

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4. 4

   Step 4

   Import or create message templates with locale variants; request approvals.

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5. 5

   Step 5

   Define routing (queue/skills), business hours, and quiet-hours policy.

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6. 6

   Step 6

   Send a test template to a test device and confirm delivery/read in the conversation pane.

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Limitations

• 24-hour customer care window applies; outside it, templates are required.

• Meta and carrier rate limits apply; bursts are queued by PulseGate.

• Message types/features vary by country and WABA tier.

FAQs

Pricing