About this app
LiveConnect merges web chat, social DMs and email hand-offs in one SLA-aware inbox with AI triage and bot-to-human escalation.
Updated on
17 Jun 2025
Data safety
Stores chat transcripts encrypted; agent metadata retained for analytics.
No data shared with third parties
This app may collect: chat_logs, analytics
Transcripts encrypted; retention 365 days configurable.
You can request that data be deleted
Ratings & reviews
Verified reviews
928K reviews
Robert Aroney
This was my go-to app for scanning documents quickly and easily, for many years. Until 2025 arrived and Microsoft automatically linked the app to my work (Teams) account, and now personal files scanned through the app are being uploaded to my work, and then access to view or download or share the files is blocked (unless I wanted to share them with work colleagues who have no business seeing them). Well done for completely breaking a wonderful product and making it useless to me.
84 people found this review helpful
Robert Aroney
This was my go-to app for scanning documents quickly and easily, for many years. Until 2025 arrived and Microsoft automatically linked the app to my work (Teams) account, and now personal files scanned through the app are being uploaded to my work, and then access to view or download or share the files is blocked (unless I wanted to share them with work colleagues who have no business seeing them). Well done for completely breaking a wonderful product and making it useless to me.
84 people found this review helpful
Robert Aroney
This was my go-to app for scanning documents quickly and easily, for many years. Until 2025 arrived and Microsoft automatically linked the app to my work (Teams) account, and now personal files scanned through the app are being uploaded to my work, and then access to view or download or share the files is blocked (unless I wanted to share them with work colleagues who have no business seeing them). Well done for completely breaking a wonderful product and making it useless to me.
84 people found this review helpful
What’s new
Real-time web widget