Velaxe
OrderFlow — Orders, Carts, Quotes/RFQ, Shipments & Returns | Velaxe

OrderFlow

Use order timelines for faster support

View every event—cart, payment, shipment, refund—with before/after snapshots.

10 min Beginner Support, Ops Lead Updated Sep 19, 2025
View App All Guides
Order timeline view

Overview

View every event—cart, payment, shipment, refund—with before/after snapshots.

Prerequisites

None.

Permissions required

orders:view analytics.view

Steps (3)

Estimated: 10 min
  1. 1

    Open the timeline

    Support 3 min Back to top

    From any order, scroll to **Timeline** to see events in time order.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Inspect diffs

    Support 4 min Back to top

    Click an event to see before/after JSON snapshots for fields that changed.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Resolve faster

    Support 3 min Back to top

    Use programmatic links to shipments, payments, and returns to answer customers in one view.

    Tips

    —

    Validation

    —

    Success criteria

    • Median handle time reduced by ≥ 20%.

About this guide

OrderFlow is the operational heart of your store. Create and manage carts and orders, handle quotes/RFQs with approvals for B2B, and orchestrate shipments and returns. Keep teams aligned with timelines, status tracking and fast analytics rollups.

Recovery flows detect abandoned carts and trigger emails. Deep integrations connect ProductCatalog, Access Guard, Payments and ChannelBridge so OrderFlow stays in sync without storing card data. Export/import CSV or JSON, publish webhooks, and automate downstream processes with a secure Bridges layer.