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Velaxe
PayStream — Payments, Invoices, Subscriptions & Refunds | Velaxe

PayStream

Handle disputes & chargebacks quickly

Assemble evidence kits, submit on time, and track outcomes.

19 min Intermediate Support L2, Finance Ops Updated Sep 19, 2025
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Overview

Assemble evidence kits, submit on time, and track outcomes.

Prerequisites

None.

Permissions required

disputes:write documents:read

Downloads & Templates

Evidence checklist

Template

Steps (3)

Estimated: 19 min
  1. 1

    Open the dispute record

    Support L2 4 min Back to top

    Billing → Disputes. Select case to view reason, amount, and due date.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Assemble evidence

    Support L2 9 min Back to top

    Attach invoice PDF from SecureStore, delivery proof, T&Cs acceptance, and conversation history.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Submit & track

    Finance Ops 6 min Back to top

    Submit via provider connector; status updates sync back to PayStream.

    Tips

    —

    Validation

    —

    Success criteria

    • Submission before deadline; outcome captured on the timeline.

About this guide

PayStream unifies payments for your workspace. Create invoices or subscriptions, accept global methods (cards, wallets, bank pay), and automate dunning with email/SMS links. Providers are pluggable, so you can route by region or fail over without rewriting flows. Agents issue refunds and send secure payment links from Agent Desk; receipts and PDFs are stored in SecureStore, and every event hits your FlowForge automations and Chronicle timeline.

Security-first design: tokenized instruments, least-privilege keys, signed webhooks with idempotency, and exportable audit logs. Finance and CX teams get shared metrics in InsightLake—auth rates, recovery, refunds, and MRR/ARR.