Zendesk — Integration

Overview

Surface PeopleGraph profiles in Zendesk and keep requester/organization data aligned. Sidebar app shows live labels and segments.

Capabilities

• Auto-create/update Zendesk users and organizations from PeopleGraph

• Sidebar app widget with profile highlights, labels, and segments

• Match by email and company domain with fallback rules

• Comment macros with secure deep links back to PeopleGraph

1. 1

   Step 1

   Generate a Zendesk API token (or use OAuth) and enter subdomain, email, token.

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2. 2

   Step 2

   Install the sidebar app from the provided manifest.

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3. 3

   Step 3

   Configure field mappings and matching keys (email/domain).

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4. 4

   Step 4

   Open a ticket and verify the sidebar renders the linked profile.

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Limitations

• Zendesk validation rules or restricted fields can block updates.

• Large attachments are linked, not embedded.

FAQs

Pricing