Overview
When labels/segments change, notify teams or kick off workflows.
Problem
Important changes to key accounts go unnoticed without alerts.
Solution
PeopleGraph emits events (Contacts.* / Companies.*). Routing rules send alerts to Slack or create tickets via webhooks.
How it works
Attach rules like “Label = VIP attached → notify CSM channel and assign owner.” Use throttling and de‑duplication controls.
Who is this for
CS / AM
Support Ops
Expected outcomes
- Faster response to high‑value signals
- Consistent playbooks across teams
Key metrics
Time to acknowledge VIP change
Baseline
120 minutes
Target
10 minutes
Gallery
Downloads & templates
Security impact
- Event payloads (IDs, labels) · PII: business contact info
Compliance
- SOC2
Availability & next steps
Free
Pro
Enterprise