Amazon — Integration

Overview

Link incidents to marketplace performance. Pull ASIN health, buy-box, and order rates; post proactive buyer messages or status updates via SP-API where permitted.

Capabilities

• Read ASIN health, buy-box %, and order anomalies

• Associate incidents with affected ASINs/SKUs

• Optional proactive buyer communication template links

• Regional marketplace support (NA/EU)

1. 1

   Step 1

   Create an SP-API application in Seller Central and complete LWA credentials.

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2. 2

   Step 2

   In the app, add Seller ID, Refresh Token, and App Client credentials.

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3. 3

   Step 3

   Choose marketplaces to monitor (US, CA, UK, DE, FR, etc.).

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4. 4

   Step 4

   Map SKU/ASIN to services or tags for targeted alerts.

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5. 5

   Step 5

   Run a sync; validate data appears on incident impact panel.

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Limitations

• SP-API rate limits and throttling apply; heavy queries are queued.

• Messaging templates respect Amazon policies; some actions are link-outs only.

FAQs

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