Velaxe
PulseGate — Unified Messaging Gateway for SMS, WhatsApp, Messenger & Telegram | Velaxe

PulseGate

Resolve delivery errors with safe retries & DLQ replay

Use normalized codes, apply fixes, requeue with backoff, and replay from DLQ.

15 min Beginner Messaging Ops, Support L2 Updated Oct 3, 2025
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Overview

Use normalized codes, apply fixes, requeue with backoff, and replay from DLQ.

Prerequisites

None.

Permissions required

messages:retry messages:read

Downloads & Templates

Error glossary (normalized)

Spec

Steps (3)

Estimated: 15 min
  1. 1

    Open Error Console

    Ops 3 min Back to top

    Monitoring → Errors. Filter by channel, provider, or reason (e.g., template_not_approved, missing_opt_in).

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Apply the suggested fix

    Ops 6 min Back to top

    Follow guidance per error. When fixed, click **Retry** → PulseGate requeues with exponential backoff.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Replay from DLQ (if needed)

    Support L2 6 min Back to top

    For persistent failures moved to DLQ, use **Replay** after remediation; verify rate limits per provider.

    Tips

    —

    Validation

    —

    Success criteria

    • Replayed messages achieve delivery or surface actionable errors only.

About this guide

PulseGate centralizes business messaging for SMS and popular OTT channels including WhatsApp, Facebook Messenger, Instagram DM, and Telegram. Connect providers like Twilio or Meta Cloud API once, then send and receive through a single, normalized interface. PulseGate tracks delivery receipts, applies rate-limit aware retries, and surfaces errors with one-click safe requeue.

Admins manage connectors, numbers/senders, WhatsApp templates, and compliance (opt-in/opt-out, quiet hours). Apps such as LiveConnect and Agent Desk consume clean events and message states without worrying about vendor quirks.

Built for reliability and scale with queues, backoff, DLQs, and health dashboards.