Overview
Validate in staging, then perform a canary cutover with rollback plan.
Prerequisites
- Staging connectors configured with test numbers/pages/bots
Permissions required
Steps (3)
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1
Mirror configs in staging
Replicate production routing and policies in staging; use test destinations and disable external sends where needed.
Tips
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Validation
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Success criteria
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2
Run synthetic load
Use PulseGate Load Tool to generate representative traffic; verify latency and error SLOs.
Tips
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Validation
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Success criteria
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3
Canary cutover
Route 5% production traffic via new configs. Monitor dashboards for 30 minutes; then ramp to 50% and 100% if healthy.
Tips
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Validation
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Success criteria
- No regression in delivery % or p95 latency vs baseline; rollback tested.
About this guide
PulseGate centralizes business messaging for SMS and popular OTT channels including WhatsApp, Facebook Messenger, Instagram DM, and Telegram. Connect providers like Twilio or Meta Cloud API once, then send and receive through a single, normalized interface. PulseGate tracks delivery receipts, applies rate-limit aware retries, and surfaces errors with one-click safe requeue.
Admins manage connectors, numbers/senders, WhatsApp templates, and compliance (opt-in/opt-out, quiet hours). Apps such as LiveConnect and Agent Desk consume clean events and message states without worrying about vendor quirks.
Built for reliability and scale with queues, backoff, DLQs, and health dashboards.