Facebook Messenger & Instagram — Integration

Overview

Connect Pages and IG Professional accounts for real‑time DMs via Meta Graph webhooks; unify inbox threads in Velaxe.

Capabilities

• Inbound DM webhooks (message, postback, attachments)

• Outbound replies with quick replies and CTA templates

• HMAC verification, idempotency, and retry handling

• Page/IG account multi‑binding per workspace

1. 1

   Step 1

   In Meta for Developers, add Messenger/Instagram to your app and configure permissions.

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2. 2

   Step 2

   In PulseGate, click **Add Connector** → **Meta Messenger & IG** and complete OAuth.

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3. 3

   Step 3

   Select the Pages and IG accounts to grant access.

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4. 4

   Step 4

   Set the webhook callback URL/verify token in the Meta app; subscribe to messages.

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5. 5

   Step 5

   Send a test DM to confirm inbound/outbound flow.

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Limitations

• IG requires Professional accounts; some features vary by region.

• 24‑hour policy windows apply for business messaging.

FAQs

Pricing