Overview
Ingest Meta webhooks, normalize events, and reply with templates or media from your desk.
Problem
Social DMs sit in separate tools without delivery guarantees or analytics.
Solution
PulseGate brings Messenger/IG DM into your unified pipeline with receipts and error retries; agents work in one inbox.
How it works
Connect Meta app, subscribe webhooks, and route to the correct brand/team. Analytics track volume, latency, and handle time alongside SMS/WhatsApp.
Who is this for
Social Support
CX Operations
Expected outcomes
- One place to respond across social + SMS/WA
- Consistent SLAs & reporting
Key metrics
DM first-response time
Baseline
35 minutes
Target
10 minutes
Agent tool switching
Baseline
22 per shift
Target
4 per shift
Gallery
Downloads & templates
Case studies
BeautyDirect unifies DM care
Single inbox improved first-response by 3×.
Beauty SMB EU
Security impact
- Profile IDs, messages, media links · PII: yes (social identity)
Compliance
- GDPR
- Platform policies (Meta)
Availability & next steps
Starter
Team
Enterprise